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Hill’s VIP Market allows our partners in select veterinary clinics, colleges of veterinary medicine, technician programs and shelters in the Food, Shelter & Love program to order discounted Hill’s products to feed to their own Very Important Pets.
Before a veterinary clinic or Hill’s Food, Shelter & Love partner can register their location to participate in the VIP Market, they must first have an account with Hill’s, which includes a valid ship-to account number. Hill’s assigns these numbers when a clinic first applies and is accepted to become an authorized distributor of Hill’s pet foods, or when a shelter applies and is accepted into Hill’s Food, Shelter & Love program.
Current Hill’s veterinary clinic, school* and Food, Shelter & Love customers must designate an individual to register their location. This individual must act as the Program Administrator for that clinic or shelter in order to approve/decline participation requests from other employees in that location. Once identified, they must login to HillsVet.com/vip-market, click on the “Shop Now” button and follow the prompts.
*For colleges of veterinary medicine, Hill’s Student Representatives are the Program Administrators. For participating veterinary technology programs, a faculty Program Administrator must be designated by the school.
After your registration request is submitted, an email request notification will be sent to the Program Administrator at your selected Location. The Program Administrator dashboard will indicate the status of each request (pending, approved and inactive).
Once your registration is approved by your location’s Program Administrator, you will receive an email notification confirming your access to VIP Market. The email will include a link to log in to HillsVet.com/VIP-Market.
All Hill’s retail products, including Prescription Diet, Science Diet, and Healthy Advantage are available for purchase through the program. This excludes Not-For-Resale bags like Kennel Packs and free products, such as samples.
Hill’s treats and canned products are included in the program and are sold by the case.
Hill’s Prescription Diet products can only be sold under the direction and supervision of a licensed veterinarian, and only where a veterinarian-client-patient relationship exists. To order a Prescription Diet product through the VIP Market program, you will need to identify each pet for which you are placing a Prescription Diet food order. The order request will then route to the approving veterinarian at your location. If the approving veterinarian at your location is not your pet’s veterinarian, you will need to provide a valid veterinary diet authorization from your pet’s veterinarian.
If you are a veterinarian, you can bypass the approval process when ordering Prescription Diet products for your own pets by using the DVM bypass option at checkout. Simply answer “Yes, I am a Vet” to the question provided and follow the prompts to verify your status. Completing this process will ensure your Prescription Diet orders do not route for veterinary approval.
You may order up to 120 pounds of Hill’s products per calendar month. Unused pounds do not carry over from one month to another.
Program discounts are displayed on the VIP Market ordering site.
If you are a clinic or school participant, please contact your Hill’s Territory Manager, Professional Consulting Veterinarian or Hill’s Student Representative for further information on your specific discount.
Shelters currently enrolled in Hill’s Food, Shelter & Love program may contact the Hill’s Shelter Team at 1-866-283-1217 for more information.
All major credit cards are accepted.
There is no restriction around the number of times you may order each calendar month, as long as you do not exceed a monthly total of 120 pounds. Unused pounds do not carry over from one month to another. See Delivery Section below for information on timing of deliveries.
First, you must be registered for the VIP Market under your location and be approved by your location’s Program Administrator. Once you are approved, go to HillsVet.com/VIP-Market, click on “Shop Now”, enter your username and password and click the “Shop Now” button again to enter the shopping site and select your products.
Please visit HillsVet.com or reach out to your Hill’s Representative to find out more about Hill’s products. If you are a veterinary professional needing nutritional case consultation, you may also contact the Hill’s Veterinary Consultation Service at 1-800-548-VETS (8387) or via email at vet_consult@hillspet.com.
Your monthly pound balance will be shown once you access the Hill’s VIP Market site at the top right corner of the screen. As you shop, your pounds are adjusted for the items you add to your cart. Remember that if you have an autoship order active, your monthly pounds have automatically been modified to allow for your autoship order.
You will receive confirmation of your order and order number via email. Your Program Administrator can also see the status of all orders.
Yes, autoship orders are available. If you have an autoship order active, you will see that your pounds allocated for the month have automatically been reduced for the weight of your scheduled autoship order.
You can choose between delivery to your clinic/school/shelter location (free) and home delivery (UPS rates).
Home delivery is not available to Hawaii, Alaska, or the Caribbean.
Orders delivered to programs located in Hawaii and Alaska will be allocated their normal Hill’s per pound shipping surcharge.
Each Hill’s VIP Market item will be stickered with an orange sticker indicating it was ordered through the VIP Market. This sticker clearly identifies who the order is for along with additional order information designed to make product distribution and pick up easy and efficient.
If you choose Home Delivery, you will be notified by email when your order ships and you will be provided a UPS Tracking number.
If you choose delivery to your clinic, shelter or school location, your order will arrive with the next two scheduled Hill’s deliveries, if you meet the order cut-off time for your location when ordering.
Placing your VIP Market order earlier than your clinic or shelter’s regular product order is encouraged to help ensure the most timely delivery possible.
If you are a student or staff member of a veterinary or technician college, please visit with your Hill’s Student Representative for specific information related to your campus delivery schedule.
Contact a VetSource® Representative at 866-655-8175 and select Option 3. Customer Service is available Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time).
To update your name, address, or billing information, please access your account within Hill’s VIP Market by clicking on your name in the upper right corner of the shopping site and accessing your Profile. You may also update your pet’s information here as well. If you are having issues updating your information on Hill’s VIP Market, please contact a VetSource Representative at 866-655-8175 Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time) for assistance.
Hill’s VIP Market is accessible from any device with Internet access, including smartphones and tablets.
Contact a VetSource Representative at 866-655-8175 Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time).
Yes, we have a 100% satisfaction guarantee for products purchased through Hill’s VIP Market. If you are dissatisfied with a product ordered through the VIP Market, contact your Hill’s Customer Service Representative (driver)* to return the product for a refund. You may also contact a VetSource Representative at 866-655-8175 and select option 1 for more information on how to return your product for a refund.
Customer Service is available Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time).
*If you are a VIP Market participant at a college of veterinary medicine, please contact your Hill’s Student Representative to arrange returns of products delivered to the school. To return products delivered via Home Delivery, please contact Vetsource at 866-655-8175 and select option 1 for more information on how to return your product for a refund.
Contact a VetSource Representative at 866-655-8175 Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time).
If you are not a Program Administrator and have questions about the VIP Market, please contact your location’s Program Administrator, Hill’s Territory Manager or Professional Consulting Veterinarian. For order, or shopping specific questions, contact a VetSource Representative at 866-655-8175. Customer Service is available Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time).
Go to HillsVet Login, enter your email address and click “Forgot Password” to reset your password. If you are still having issues, please contact the Hill’s VIP Market Support Team at 1-866-283-1217 or via email at hills_vip_market@hillspet.com.
Returns for Workplace Deliveries: Return the VIP Market product to the Hill’s Customer Service Representative (driver) the next time food orders are delivered to your location. The Hill’s CSR will create a Return Goods Authorization for the product you are returning, which will initiate the process of you receiving credit. Credit will be applied to the original form of payment used for your VIP Market purchase and may take up to two weeks to process.
If your location does not have a Hill’s CSR (driver) delivering your orders, please follow the instructions for Home Delivery Returns below.
Returns for School Campus Deliveries: For participants at colleges of veterinary medicine, please contact your Hill’s Student Representative to initiate your return. For participants at veterinary technology schools, please contact your Program Administrator to initiate your return.
Returns for Home Deliveries: Contact a VetSource Representative at 866-655-8175 and select option 1 for instructions on how to return your product for a refund. Customer Service is available Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time)
For order or shopping specific questions, contact a VetSource Representative at 866-655-8175. Customer Service is available Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time).
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