Help Improve Compliance Using Nutrition

Establishing a Nutrition Protocol

The practice team has several opportunities during a pet owner's visit (and after) to improve compliance with nutrition through an established protocol.

1. Always weigh the pet when the client arrives, make a note if the pet is overweight.
2. Always take the nutritional history and ensure that it is taken and updated at each visit.
3. Recommend the appropriate nutrition. If the pet is diagnosed with a disease condition and could benefit from therapeutic nutrition, recommend the appropriate nutrition and provide verbal and written instructions for transitioning and feeding the new food.
4. Use visuals to explain the benefits of the new food on pet health, and to help gain client acceptance and commitment.
5. Ask what size bag or cans they would like to take home with them.
6. Update the patient record card with the nutritional recommendation
7. Follow-up with a phone call within three days after the exam to see how the pet is accepting the new food and to ask if the pet owner has any questions.
8. Send a reminder when it is time for the pet owner to purchase more food.

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