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Frequently Asked Questions

You have questions. We have answers. (General Questions)

Here's where you'll find a wealth of information commonly requested by consumers of Hill's® pet foods - everything from company and product information to storage tips and purchasing. Browse the list below and then contact us if you still have questions.

Top 10 Questions

How much should I feed my pet?

Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Science Diet® foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for your pet's Science Diet brand pet food, refer to our online product selector.

What is the difference between Prescription Diet® and Science Diet® brand pet foods?

Prescription Diet® brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Diet® brand pet foods are formulated to meet the needs of healthy pets during various life stages. Prescription Diet® foods are available through your pet's veterinarian, while Science Diet® foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. We do not make Science Diet® products that serve as substitutions for Prescription Diet® products.

Where can I buy Hill's® pet foods?

Prescription Diet® brand pet foods are available at most veterinary clinics and hospitals. If you need to locate a veterinarian in your area, we can help. Prescription Diet® is also available online at veterinary clinics with online stores and PetFoodDirect.com.

Science Diet® brand pet foods are available at most veterinary clinics and hospitals, pet specialty stores, feed stores and some pet grooming facilities. We can help locate a veterinarian or find a retailer near you. Science Diet® foods are also available online from authorized pet stores.

Can I buy Hill's® pet food online? How can I buy Science Diet® brand pet food and have it delivered to my home?

Science Diet® pet foods are available online from authorized online pet stores, not directly through HillsPet.com. Prescription Diet® pet foods are available through your veterinarian and online at approved retailers.

In the continental United States, we offer a home delivery service for small quantities of Science Diet®. Simply call Hill's® Home Delivery at 1-800-530-4437.

How can I learn more about my pet's Hill's® pet food - including how it works, the ingredients, etc.?

For all the information about the pet's Science Diet® or Prescription Diet® brand food you feed your pet, visit our Products section.

I've noticed Hill's® pet foods have different prices at different retailers and veterinarians' offices. Is there a standard price? How can I find a lower-priced or more convenient place to buy Hill's® foods?

Prescription Diet® foods are available through your pet's veterinarian, while Science Diet® foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. Each of these veterinarians and retailers sets its own price for Hill's® pet foods. This usually is based upon a number of factors, including the expenses they incur in purchasing, handling and storing the product, as well as local market competition. Our retailers operate like other retailers you are familiar with in this regard. We can help you find veterinarians and retailers with Hill's® pet foods near you. You can also find our products online, click here to buy now.

What's the shelf life of the Hill's® Science Diet® or Prescription Diet® food my pet eats? How can I store the food?

Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our plastic bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag. The datecode on our medium and large bags will be located on the top of the bag, generally the front flap. The information below details the shelf life and storing methods for canned and dry foods.

Storing Hill's® canned food

We do not recommend freezing your pet's foods. Freezing canned pet food dramatically changes the texture of products and may adversely affect palatability.

Your pet's feeding bowl should be emptied of moist or moistened food not consumed by the pet within four hours if the ambient temperature is above 50 degrees Fahrenheit.

Prior to opening, store cans in a place where the temperature is between 50-100 degrees Fahrenheit. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.

After opening, canned products should be covered and stored in a refrigerator at 40 to 45 degrees Fahrenheit. In general, refrigerated canned foods should be used within five to seven days after opening. Canned products with high amounts of rice often have separation of water from the other canned product (free water will be seen at the bottom or around the side of the can) within a few days. This separation of water is called syneresis and does not change the nutritional characteristics of the food, but will affect food texture and possibly palatability. Since freezing dramatically changes the texture of canned products and adversely affects palatability, freezing canned pet food is not recommended either before or after opening.

Storing Hill's® dry food

We do not recommend freezing your pet's foods. Freezing dry food may attract moisture, resulting in mold.

Dry food can be left in the feeding bowl indefinitely if the bowl is kept in an area that is cool, out of direct sunlight and not subject to contamination by insects and vermin.

Store the bag of food in a cool and dry environment. It is best to store the bag off the floor to reduce potential infestation. The food will retain its best flavor if stored in the original bag. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.

Is my pet's food available in dry, canned and treat versions?

To see all the available options for your pet's food, use our online product selector.

How many calories are in Hill's® pet foods?

Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online product selector.

Is it okay to feed my pet table scraps or "people" food?

We agree with veterinarians who strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's diet which over time may result in health problems. Therefore, we do not recommend feeding any food other than Science Diet® or Prescription Diet® food, unless your veterinarian recommends otherwise. If you are interested in treating your pet, try feeding a few kibbles, a small spoon of canned food or use your pet's food to make a homemade treat.

Here are some approved, low-calorie treats for healthy pets or pets that are on a weight-loss formula:

Pets fed Science Diet® foods:

1/4 cup of carrots - 17 calories

1/4 cup of green beans - 9 calories

1/4 apple - 12 calories

Pets fed Prescription Diet® r/d® or w/d® weight loss foods:

1/4 cup of carrots - 17 calories

1/4 cup of green beans - 9 calories

1/4 apple - 12 calories

1 - Hill's® Prescription Diet® Canine Treat - 13 calories

10 kibbles of Prescription Diet® r/d® Canine dry - 4 calories

10 kibbles of Prescription Diet® r/d® Feline dry - 6 calories

Purchasing Hill's® Pet Foods

Can I buy Hill's® pet foods online?

Science Diet® pet foods are available online from authorized online pet stores, not directly through HillsPet.com. Prescription Diet® foods are available through your veterinarian and online at approved online retailers.

Where can I buy Hill's® Prescription Diet® brand pet food?

Prescription Diet brand pet foods are available at most veterinary clinics and hospitals. If you need to locate a veterinarian in your area, we can help. Prescription Diet® is also available online at veterinary clinics with online stores and PetFoodDirect.com.

Where can I buy Science Diet® brand pet food?

Science Diet® brand pet foods are available at most veterinary clinics and hospitals, pet specialty stores, feed stores and some pet grooming facilities. We can help locate a veterinarian or find a retailer near you. Science Diet® foods are also available online from authorized pet stores.

Why is Prescription Diet® brand pet food sold only from veterinarians?

Prescription Diet brand pet foods are specially formulated to address certain health conditions that can develop in pets. Veterinarians are trained medical experts who care about their patients. For this reason, it's important to us that a veterinarian remains involved in your pet's continual care and nutritional management. If a pet's medical condition develops or changes over time, veterinarians can address the condition and any concerns. Prescription Diet® is also available online at veterinary clinics with online stores and PetFoodDirect.com. If you choose PetFoodDirect.com, they will contact your veterinarian to confirm the product recommendation and request authorization from your veterinarian to purchase online through PetFoodDirect.com.

Is there a standard price? How can I find a lower-priced or more convenient place to buy Hill's® pet foods?

Prescription Diet® pet foods are available through your pet's veterinarian and approved online retailers, while Science Diet® pet foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. Each of these veterinarians and retailers sets its own price for Hill's® pet foods. This usually is based upon a number of factors, including the expenses they incur in purchasing, handling and storing the product, as well as local market competition. Our retailers operate like other retailers you are familiar with in this regard. To find veterinarians and retailers with Hill's® pet foods near you, we can help.

Are Hill's® pet foods guaranteed?

All Hill's® pet foods are marked with our guarantee. If you are not satisfied with Science Diet® and Ideal Balance pet food products for any reason, simply return the unused portion to the place of purchase for a refund or replacement.

We guarantee Prescription Diet® brand pet food for quality, consistency and palatability. If you are not completely satisfied with any purchases for these reasons, simply return the unused portion to your veterinarian for a refund or replacement.

Feeding and Treating with Hill's® Pet Foods

How can I enhance the taste of my pet's food if my pet is a finicky eater?

Taste tests show that pets prefer Hill's® pet foods to many other leading brands, however we realize some pets can be picky eaters. To help you in this situation, we suggest following one or more of the tips below to encourage your pet to eat.

  • If you are starting to feed your pet a new food, refer to the 7-Day Transition Schedule. A gradual transition from the current food to a new food helps wean your pet from one food to another.
  • Meal feed your pet by measuring the appropriate daily feeding amount of food and placing it in your pet's bowl. If you are feeding your pet more than one meal during the day, divide the amount into the number of feedings for the day.
  • For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal. Remember, food tastes much better when we have an appetite!
  • If you are feeding your pet dry food, try hand-feeding by holding the kibbles of food in your hand and feeding it to your pet in small portions for the first few feedings.
  • Add a couple of tablespoons of warm (not hot) water to one serving of your pet's dry food. Let the mixture sit for a few minutes to soften the kibbles, then serve. Moisten enough food for one meal feeding at a time so the food doesn't spoil. Do not leave moistened food out more than four hours.
  • You can make pet food gravy to mix with the dry food by adding a few tablespoons of warm (not hot) water to the equivalent canned pet food. Spoon the gravy over the dry food and serve. Be sure to only make enough for one serving at a time so the food doesn't spoil.
  • To help enhance the flavor of both dry and canned food, add a small amount of low-sodium chicken broth or the liquid drained from tuna canned in water. Only make enough for one serving so the food doesn't spoil. (Do not use this tip for Prescription Diet® z/d® or d/d® pet foods.)
How much should I feed my pet?

Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Science Diet® foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for your pet's Science Diet brand pet food, refer to our online product selector.

How do I switch foods?

Pets are creatures of habit and may need some help in switching to a new food. Unless recommended otherwise by a veterinarian, gradually introduce any new food over a seven-day period. Mix the new food with your pet's former food, gradually increasing the amount until only the new food is fed.

Most pets readily accept these foods, but some are more reluctant than others to give up what is familiar to them. If your pet does not easily switch, you may want to try one of the following suggestions:

  • Warming the food or adding warm water enhances the food's smell and flavor.
  • Do not leave food available at all times. Consider meal feeding every three to four hours, 15-20 minutes each time.
  • To help enhance the flavor of both dry and canned food, add a small amount of low-sodium chicken broth or the liquid drained from tuna canned in water when transitioning your pet from one food to another. (Do not use this tip for Prescription Diet® z/d® or d/d® pet foods.)
Does Hill's® make Science Diet® treats for cats?

Yes. Visit our online product selector to help you choose which treat is just right for your cat. Or try our homemade treat recipe using your cat’s canned or dry food.

Does Hill's® make Science Diet® treats for dogs?

Yes. Visit our online Science Diet® product selector to help you choose which treat is just right for your dog. Or try our homemade treat recipe using your dog's canned or dry food.

Can I give my dog a treat although he is eating Prescription Diet® pet food?

Prescription Diet® Canine Treats are a low-calorie, restricted mineral treat for dogs being fed Prescription Diet® foods. You can provide up to 10 percent of your dog's daily energy needs by feeding Prescription Diet® Canine Treats and still maintain the appropriate nutritional profile to aid in managing the underlying condition. Ask your veterinarian if Prescription Diet® Canine Treats are right for your dog being fed the following Prescription Diet® products:

  • Prescription Diet® b/d® Canine
  • Prescription Diet® c/d® Canine
  • Prescription Diet® g/d® Canine
  • Prescription Diet® h/d® Canine
  • Prescription Diet® k/d® Canine
  • Prescription Diet® r/d® Canine
  • Prescription Diet® w/d® Canine

For pets fed Hill’s® Prescription Diet® z/d®, Hill’s® Prescription Diet® d/d®, or Hill’s® Prescription Diet® i/d®, we have a compatible treat. These treats are called Hill’s® Prescription Diet® Hypoallergenic Treats®. These Hypoallergenic Treats are available through veterinary clinics.

For dogs fed a Prescription Diet® product that is not listed above, we suggest making a homemade treat using the Prescription Diet® food you feed your dog and following the recipe below.

Can I give my cat a treat although she is eating Prescription Diet® pet food?

For cats fed Hill's® Prescription Diet® z/d®, Hill's® Prescription Diet® d/d®, or Hill's® Prescription Diet® i/d®, we have a compatible treat. These treats are called Hill's® Prescription Diet® Hypoallergenic Treats®. These Hypoallergenic Treats are available through veterinary clinics.

For cats fed a Prescription Diet® product that is not listed above, we suggest making a homemade treat using the Prescription Diet® food you feed your cat and following the recipe below.

Homemade Treat Recipe Yield: approx. two dozen treats

Using canned food:

  1. Open the can and shake the loaf of food out of the can.

  2. Cut the loaf into 1/4" thick slices, and then cut the slices into bite-sized pieces.

  3. Bake the treats in a microwave oven on high for approximately 2 ½ to 3 minutes.

  4. Store baked treats in the refrigerator and discard leftovers after 5-7 days.

  5. Homemade treats should not exceed 10% of your pet's total daily intake because heat alters the nutritional characteristics of the food.

  6. Do not freeze homemade treats.
 

For a conventional oven, follow the instructions above and place the bite-sized pieces on an ungreased cookie sheet and bake at 350 degrees for approximately 30 minutes or until crispy.

Using dry food:

  1. In a blender, add 2 cups of dry food and grind into a powder.

  2. Pour powder into a mixing bowl and gradually add about 1 to 1 ¼ cups of water, stirring until it forms a dough consistency.

  3. Shape into individual "treats" or "cookies" and flatten the dough using the back of a spoon (the cookies will not flatten like standard "people cookies" do.)

  4. Place treats on an ungreased cookie sheet and bake in the oven at 350 degrees for approximately 30 minutes or until crispy.

  5. Store baked treats in the refrigerator and discard leftovers after 5-7 days.

  6. Homemade treats should not exceed 10% of your pet's total daily intake because heat alters the nutritional characteristics of the food.

  7. Do not freeze homemade treats.
 

Cookie cutters make treats fun to make and serve.

Only Prescription Diet® a/d® Canine/Feline food, Prescription Diet® n/d® Canine and Prescription Diet® s/d® Canine foods cannot be made into homemade treats using the above recipe. However, you can use the following recipe for homemade treats for these foods:

  • Roll the canned food into little balls and place in the freezer to serve later as a frozen treat. Since it is not possible to bake n/d® Canine into treats, this is a great alternative. Also, this is refreshing to pets during the hot summer.
Can I give my pet a nutritional supplement?

Before giving any supplement to your pet, discuss it with your veterinarian, especially for pets diagnosed with a disease or illness. Prescription Diet® brand pet food is designed to nutritionally manage pets' conditions via specific key product characteristics, so supplements could seriously jeopardize your veterinarian's nutrition recommendations.

Is it okay to feed my pet table scraps or "people" food?

We agree with veterinarians who strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's diet which over time may result in health problems. Therefore, we do not recommend feeding any food other than Science Diet® or Prescription Diet® food, unless your veterinarian recommends otherwise. If you are interested in treating your pet, try feeding a few kibbles, a small spoon of canned food or use your pet's food to make a homemade treat.

Here are some approved, low-calorie treats for healthy pets or pets that are on a weight-loss formula:

Pets fed Science Diet® foods:

1/4 cup of carrots - 17 calories

1/4 cup of green beans - 9 calories

1/4 apple - 12 calories

Pets fed Prescription Diet® r/d® or w/d® weight loss foods:

1/4 cup of carrots - 17 calories

1/4 cup of green beans - 9 calories

1/4 apple - 12 calories

1 - Hill's® Prescription Diet® Canine Treat - 13 calories

10 kibbles of Prescription Diet® r/d® Canine dry - 4 calories

10 kibbles of Prescription Diet® r/d® Feline dry - 6 calories

How do I choose the ideal Science Diet® food for my pet?

Science Diet® foods are specifically formulated to meet the energy and nutrition needs of pets of all lifestyles and life stages. Use our online product selector to help determine which Science Diet® food is best for your pet's needs.

Which Prescription Diet® pet food product is the best for nutritionally managing more than one medical condition with my pet?

We recommend you visit with your veterinarian regarding this question. Your veterinarian is the best resource regarding your pet's health and is the most qualified person to supervise the nutritional management of multiple health issues for your pet.

All about Hill's® Pet Foods

What is the difference between Prescription Diet® and Science Diet® brand pet foods?

Prescription Diet® brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Diet® brand pet foods are formulated to meet the needs of healthy pets during various life stages. Prescription Diet® foods are available through your pet's veterinarian, while Science Diet® foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. We do not make Science Diet® products that serve as substitutions for Prescription Diet® products.

How many calories are in Science Diet® brand pet foods?

Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online Science Diet® product selector.

How are Science Diet® dry foods preserved?

All Science Diet® dry foods are naturally preserved with mixed tocopherols and citric acid.

How are Prescription Diet® dry foods preserved?

As of Oct. 1, 2008, all Hill's® Prescription Diet® dry pet foods are naturally preserved with mixed tocopherols, citric acid and rosemary extract.

How are Hill's® Science Diet® and Prescription Diet® canned foods preserved?

There are no preservatives added to Hill's® canned products. The canning process naturally preserves the food. This is similar to when we might can green beans or tomatoes.

What is Hill's® superior antioxidant blend?

Hill's® Science Diet® dry foods contain a superior antioxidant formula that is a blend of higher levels of vitamins C and E and beta-carotene and selenium. Antioxidants fight the free radicals that can damage vital cells. By providing antioxidant protection throughout your pet's life, you help your pet live a long, healthy life.

What are the ingredients in the Science Diet® brand pet food my pet eats?

All of Science Diet® foods and their ingredients are listed in our online Science Diet® product selector. You can also find a list of all product ingredients on the package.

Why is corn in certain products?

Corn is an excellent ingredient because of the benefits it brings to the product. Corn is a highly nutritious ingredient chosen as a source of protein, carbohydrates, fiber and linoleic acid - an essential fatty acid that promotes healthy skin and a luxurious coat. We choose all of our ingredients for the nutritional value they contribute to each product we make.

How can I learn more about the Hill's® Prescription Diet® food my veterinarian recommended for my pet?

For more information about the Prescription Diet® food you feed your pet, use our online product selector.

Are Hill's® foods guaranteed?

All Hill's® pet foods are marked with our guarantee. If you are not satisfied with Science Diet® pet foods for any reason, simply return the unused portion to the place of purchase for a refund or replacement.

We guarantee Prescription Diet® brand pet foods for quality, consistency and palatability. If you are not completely satisfied with any purchases for these reasons, simply return the unused portion to your veterinarian for a refund or replacement.

Ingredients and Myths

Why is corn in certain products?

Corn is an excellent ingredient because of the benefits it brings to the product. Corn is a highly nutritious ingredient chosen as a source of protein (for muscle and tissue growth), carbohydrates (for energy), fiber, antioxidants (Beta-carotene, Vitamin E, Lutein) and linoleic acid - an essential fatty acid that promotes healthy skin and a luxurious coat.

Hill's® uses grades 1 and 2 corn for our pet foods, which are the grades traditionally used for human food products.

While some individuals are concerned about allergies in pets, corn is NOT a common cause of adverse food reactions in pets. Studies have shown that corn causes no more food allergies than any other grain.

Most grains, including corn, are poorly digested before they are cooked. Once cooked, however, they become highly digestible. Corn is also highly digestible, higher than several other grains such as rice, wheat, barley and sorghum.

Some consumers are concerned that corn may be a filler. Fillers offer no nutritional value whatsoever. Corn, as mentioned above, is a superb source of nutrients.

We choose all of our ingredients for the nutritional value they contribute to each product we make.

The truth about meat

Some individuals believe that meat-based foods are more natural and thus better. However, meat is not the only protein source. For example, corn gluten meal and eggs offer high quality protein, too. High meat diets are usually excessive in calcium, sodium and phosphorus which are not appropriate for older pets. Hill's is committed to the highest nutritional standards and has always made decisions purely based on nutrition, not on trends or fads, for more than 50 years.

Higher protein levels do not mean that a food is of higher quality. After the protein / amino acid requirements are met, additional protein provides no additional benefits. In fact, excess dietary protein can even be problematic for dogs and cats, especially when they get older. Protein intake needs to be carefully monitored.

Sometimes consumers question if dogs are carnivores. Dogs are omnivores by nature. They use both meat and plant-based nutrition. Dog food should have a balance of nutrients, not just protein, but also fats, carbohydrates, fiber, etc.

Hill’s® believes consumers should focus on complete and balanced nutrition for their pet first instead of meat first.

What is meant by a "natural, organic, holistic or human grade" pet food?

According to the American Association of Feed Control Officials (AAFCO), the term "natural" requires a pet food to consist of only natural ingredients without chemical alterations; except for added vitamins and minerals.

The term "organic" was legally defined for human foods by the USDA. While final rules have not yet been made, pet food companies can currently use the term "organic" if they follow the same rules as applied to human foods. Foods that are "100% organic" or "organic" will carry the USDA Organic Seal on the package. Currently Hill’s® does not offer an "organic" pet food product.

Natural and organic are not interchangeable terms.

"Holistic" has no legal definition. There is no regulation defining what the word holistic means with regard to pet foods.

The term "human grade" was determined to be misleading by AAFCO. The use of "human grade" or "human quality" is not allowed in pet food marketing unless the food is made in a human food approved plant.

Why is fiber added to some pet foods?

Fiber is a complex carbohydrate. The primary function and benefit of adequate dietary fiber are to increase bulk and water in the intestinal contents to help promote and regulate normal bowel functions.

There are 2 types of fiber, soluble and insoluble. Soluble fiber is seen in ingredients like wheat, rice and corn. Insoluble fiber is seen in cellulose and may be used to replace fat in a pet food and thus decrease the calorie content of the food. Foods high in insoluble fiber are also appropriate for weight control or reduction by promoting a sense of fullness without adding calories. Fiber is not a filler. Fillers offer no nutritional value whatsoever.

Does Hill’s® use peanuts or peanut products in their pet foods?

No, Hill’s® does not currently produce pet foods using peanuts or peanut products.

Pet Care Questions

How can I learn more about my pet's disease?

When your pet is diagnosed with a disease, it's natural to want to know more about the illness and treatments. Find out more about cat diseases and dog diseases.

How can I tell if my pet is overweight?

There are several signs you can look for to determine if your pet is becoming overweight. These warning signs include:

  • Can't feel ribs anymore
  • Loss of discernible waist
  • Pads of fat over hips and base of tail
  • Waddles when walking
  • Finds it difficult to move
  • Short of breath
  • Bad tempered
 

It's important to be aware of your pet's weight, as proper growth and weight can help prevent many diseases and disorders associated with obesity, as well as growth-related skeletal disease. If you do notice any of these warning signs, your veterinarian can help recommend changes to keep your pet healthy and fit. For more information, visit PetFit.com.

About Hill's Pet Nutrition

How can I get coupons, rebates or other specials from Hill's®?

A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available. You will also find promotions made available from time to time on our website. Register with us today!

What is Hill's® commitment to animal welfare?

At Hill's®, we're committed to the welfare of every animal, from those we care for to your pet. Learn more about Hill's® Commitment to Animal Welfare.

Are employment opportunities with Hill's® listed within your site?

Please visit our Careers section for more information about jobs available at Hill's®.

What is Hill's® mission?

Our mission is to help enrich and lengthen the special relationship between people and their pets. Hill's® does this by providing the best, leading-edge pet nutrition technology, products and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Learn more about our philosophies.

What is the history of Hill's®?

About our Website

How do I register?

Join the club! Register here.

I forgot my user ID. Can you send it to me?

Contact us with your full name and we'll send your user ID.

I forgot my password. Can I get a new one?

Give us your e-mail address, and we'll send you a new password.

My account has been locked for security. How do I unlock my account?

Due to sign-in failures, your account has been locked for your security. We'll reactivate your account and reset your password - just contact us with your user ID.

I've been through all the FAQs and still have a question for Hill's®. How can I contact someone?

Contact our Consumer Affairs department with your question.

Why does Hill's® use cookies on its site?

Hill's® has limited use of cookies on its site so that we can offer the best possible website experience to our visitors.

Cookies are a message given to a web browser by a web server. The main purpose of cookies is to "identify" a user's computer so that we can prepare a customized web page. The information accessed is used to determine where your interests lie, so we can keep the site relevant, interesting and fresh. Hill's® never uses this information publicly. It is used strictly to develop content for this website and remains anonymous.

Coupons

Where can I find coupons?

A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available. You will also find promotions available from time to time on HillsPet.com/SpecialOffers.

Why can’t I find a promotion on my pet’s product?

We try to offer a variety of promotions to reach as many of our consumers as possible. So be sure to check regularly with your veterinarian or pet food retailer in addition to our HillsPet.com/SpecialOffers page.

How do I know my coupon is valid?

Hill's® Pet Nutrition does not sell, or authorize the sale of, its manufacturer coupons through online auction sites such as eBay®, Craigslist®, etc. Consumers purchasing Hill's® manufacturer coupons from online auction websites are obtaining such coupons through unauthorized means and likely are obtaining fraudulent coupons. Only Hill's® manufacturer coupons obtained directly from the HillsPet.com website or Hill's® own direct mail offerings are valid for redemption.

If you have questions about Hill's® product coupons, please call Hill's® Consumer Affairs Department at 1-800-445-5777.

I wasn’t able to print an online coupon. How can I get it?

We’re sorry for the technical difficulties! Please let us know which coupon you were unable to print so we can help by sending us an email at HillsVet.com/ContactUs or by calling 1-800-445-5777 from 8 a.m. - 5 p.m. CST, Monday-Friday.

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You have questions. We have answers. (Health Care Team FAQs)

Here's where you'll find a wealth of information commonly requested by consumers of Hill's® pet foods - everything from company and product information to storage tips and purchasing. Browse the list below and then contact us if you still have questions.

Health Care Team FAQs

I'm a Hill's® business partner and am interested in online ordering. How can I get started?
What are the advantages of online ordering?

Placing your order for Hill's ® Prescription Diet ® and Hill's ® Science Diet ® pet food and treats online gives you these benefits:

  • Real-time pricing and product availability
  • Instant order confirmation
  • 24-hour access
  • Immediate access to financial information including credit balance, credit history, unpaid invoices, past invoices and last billing statement
How do I determine the Best Before Date code?

Our products are best used by the date shown. Following the recommended "use by" month and year, there is a series of letters and numbers. These indicate the plant of production, date of manufacture, shift, line and time produced. This is followed by the four-digit product code.

What is the shelf life of Hill's® products?

We guarantee our pet foods to be fresh up to the "use by" date (end of month) on the packaging.

How should Hill's® products be stored?

Store food in a cool, dry area. Temperatures should not be below 50 degrees Fahrenheit or above 100 degrees. Dry product should be stored in the original bag. Once canned product is opened it should be covered and refrigerated and may be held for up to seven days.

Special considerations:

  • Hill's® Prescription Diet® Canine/Feline a/d® should be covered and refrigerated for no longer than 36 hours
  • Hill's® Prescription Diet® Canine n/d® should be covered and refrigerated for no longer than two days
  • Hill's® Prescription Diet® Canine j/d™ should be covered and refrigerated for no longer than five days
How much should a pet be fed?

Feeding guides should be used as a starting point only. Food amounts must be adjusted to an animal's individual needs. For more information about how much to feed your pet, select a product and review our online product reference.

What does the intermittent feeding statement on the Hill's® Prescription Diet® pet food package mean?

The statement "This food is intended for intermittent feeding only or as directed by your veterinarian," is a reflection of AAFCO regulation. The Association of American Feed Control Officials (AAFCO) requires that a feeding statement be included on all pet food labels. The key phrase in the statement is "as directed by your veterinarian." Most of our Hill's® Prescription Diet® pet foods have been shown to be adequate for long-term feeding in animal feeding trials, but this does not mean that all animals should be eating therapeutic foods long term. We wish to make it clear to each pet owner that the advice of a veterinarian is essential for proper utilization of Prescription Diet® brand products.

Which Hill's® Prescription Diet® foods can be used with Prescription Diet® Treats?

Hill's® Prescription Diet® Canine c/d®, g/d®, h/d®, k/d®, r/d®, w/d®, b/d® and j/d™. Prescription Diet® Hypoallergenic Treats can be used with z/d® Ultra, z/d® Low Allergen, and i/d®. To inquire about any exceptions to this list, please contact the Hill's Veterinary Consultation Service at 1-800-548-8387.

If the pet is on a different Hill's® Prescription Diet® product, what treats may be fed?

Please call the Hill's® Veterinary Consultation Service at 1-800-548-8387 for the answer to this question. Hours of operation are 8 a.m. - 5 p.m. CST. You may also e-mail your question, send your message through our veterinary customer help, or fax your information to 1-800-548-8329.

How many calories are in each Prescription Diet® Treat?

There are 13 calories per treat. Prescription Diet® Hypoallergenic Treats have 17 kcal/Canine treat and 2 kcal/Feline treat.

I am interested in working for Hill's®. Where do I send my resume?

You may apply online.

Is the Veterinary Consultation Service available to clients?

No, this free service is only for veterinarians and staff. Your clients can receive customer help on Hill's® products at 1-800-445-5777 from trained consumer consultants.

Where can I get order forms for my clinic?

The easiest way to manage your Hill's® business transactions is through Hill's® Customer Online Order Site, which allows you to place an order online 24 hours a day with NO WAITING!

You also receive confirmation of your order, real-time pricing and product availability as well as secure, updated financial information on your Hill's® account. Another alternative is to print out the order forms and fax them to Hill's® at 1-800-442-9910.

How may our hospital staff consult with a veterinarian on a case?

Hill's® offers a FREE Veterinary Consultation Service at 1-800-548-8387 for veterinarians. Hours of operation are 8 a.m.-5 p.m. CST. You may also e-mail your question, send your message through our vet customer help or fax your information to 1-800-548-8329.

How do I order a new key or other literature about your products?

Our literature department may be contacted by calling 1-800-892-4621 or by e-mail at hillslit@hillspet.com.

Common Questions for Hill's Veterinary Consultation Service

How do I figure out the number of cups in a bag?

There are a couple of ways to do this calculation. One method is to multiply Cups per pound x pounds in the bag, where the Cups per pound can be found in Hill’s Key to Clinical Nutrition.

Another method is to multiply Bag size in pounds x 16 to find the number of Ounces in the bag. Then divide: Ounces in the bag / Ounces per cup of product to find Cups per bag, where the Ounces per cup of product is found in the Hill’s Key to Clinical Nutrition.

How can I get in touch with the University of Minnesota to check on the status of a urolith analysis?

The Minnesota Urolith Center’s website is www.urolithcenter.org and the phone number is 612-625-4221; you need to set up an online account before you can use the website to check the status of a urolith.

How do I determine the correct weight-loss feeding amount for a cat that weighs 17.8 lbs.?

The Healthy Weight Protocol online tool can help you calculate the correct target weight for an overweight or obese pet to help you calculate a proper weight-loss feeding amount.

Why doesn’t Hill’s offer small sample bags of Prescription Diet® pet foods?

All Hill’s® pet foods are 100% guaranteed or your money back, so you can use any size bag as a sample and return it to Hill’s (at no cost to you) if the client returns the bag.

One of my clients had 3 cats, 1 with kidney disease and 2 that are healthy – is it ok for all 3 cats to eat Prescription Diet® k/d®?

AAFCO feeding trials demonstrate that Prescription Diet® k/d® Feline Renal Health provides complete and balanced nutrition for maintenance of adult cats; provided the other two cats are healthy adults, k/d would be ok to feed.

How do I get reimbursed for coupons?

There should be an address printed on each coupon to give you information about where to mail it to be reimbursed. When submitting coupons, it’s best to provide your clinic’s full contact information including clinic name, address, and phone number, in case there are any questions. The Coupon Redemption Center’s phone number is 800-285-7602 if you have any questions.

Where can I get a urolith analyzed?

The Minnesota Urolith Center provides free analysis for uroliths, their website is: www.urolithcenter.org

Where can I find a current copy of the Hill’s Key to Clinical Nutrition?

The key can be found online here.

How do I access the Hill’s Healthy Weight Protocol tool?

The tool is found here: hwp.hillsvet.com. If you navigate to this site on a mobile device, you can also download the app and use it to calculate pets’ ideal weights.

I forgot my password for Healthy Weight Protocol, what do I do?

Your password for the Healthy Weight Protocol tool is the same as your www.HillsVet.com password; you can reset your password here or by contacting VCS via phone, email or live chat.